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TERMS & CONDITIONS:
A flat rate of $19.95 applies to all items. Metal prints that have a length and/or height equal to or greater than 40" will require additional shipping charges to be billed on a sperate invoice. Items are shipped directly from the manufacturer or from Heritage Gallery and Frame. Your order is typically shipped within a 2-4 week period.
WARRANTY & DAMAGES
All products sold have the manufacturer's warranty. We NEVER sell used or refurbished products. If you order is received damaged due to shipment, keep the original shipping material. If your order packaging appears damaged upon arrival or has been opened and then taped shut, do not accept delivery! If you are not there to sign for your package, contact the carrier immediately, and tell them the driver left a damaged or previously opened package and that you wish to refuse it. You have 48 hours (two business days) in which to notify us your order arrived damaged. After 48 hours (two business days) we will not accept any claims that your order arrived damaged. Damaged orders will be exchanged for the same product only. If there are any damages or defects after opening the package, please contact us.
Heritage Gallery and Frame’s Return Policy is that we will accept returns and issue refunds on items within 15 days of receipt, provided ALL the following conditions are met. A return authorization is issued by Heritage Gallery and Frame. If you return an item without first contacting Heritage Gallery and Frame for a return authorization, this return/refund policy is void. Any item returned to Heritage Gallery and Frame without a return authorization will be refused and returned to the customer. The customer will be responsible for return shipping fees. Item(s) is returned in the original box, including all instruction manuals, warranty cards, and packing materials. Items must be in re-saleable condition. The re-saleable condition is determined by Heritage Gallery and Frame. You should expect to receive your refund within three to four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).